THE FARM CHAPTER

Terms & Conditions

Please review our booking guidelines, guest responsibilities, and property partnership policies.

Effective Date:

YOUR STAY, CLEARLY EXPLAINED

For Guests & Customers

Platform Role

  • The Farm Chapter independently facilitates farmhouse and private villa discovery and bookings.
  • Listed properties are independently owned and operated.
  • The Farm Chapter does not supervise guests or manage premises unless explicitly agreed.

Guest Conduct & Responsibility

  • Guests are responsible for their own conduct and that of accompanying visitors.
  • Fighting, violence, threats, harassment, disturbances and unlawful activities are prohibited.
  • Serious misconduct may lead to removal in accordance with applicable law.
  • A platform booking alone does not make The Farm Chapter responsible for disputes between guests.

Property Damage

  • Guests are responsible for damage they cause through negligence, misuse or intentional actions.
  • Reasonable charges may apply for damage to furniture, appliances, pool equipment, electronics or other facilities.
  • Damage claims require evidence and itemised costs.
  • Guests are not responsible for pre-existing damage or ordinary wear and tear.

Payment Policy

  • Unless booking confirmation says otherwise, pay the full rental directly to the authorised owner or representative at entry, before check-in.
  • Booking fees, advances, deposits, taxes and extra charges must be disclosed before confirmation.
  • Owners should provide appropriate payment acknowledgement.

Identity Verification

  • All adult guests must carry valid government-issued ID.
  • Owners or authorised caretakers must verify IDs and maintain legally required guest records.
  • The Farm Chapter does not conduct physical check-in verification.
  • Guests must follow lawful verification procedures.

Safety & Personal Belongings

  • Follow safety instructions for pools, terraces, electrical equipment and other facilities.
  • Guests should secure their personal belongings.
  • Owners are responsible for reasonably safe premises and proper maintenance.
  • Responsibility for accidents, injuries, theft or loss depends on the parties’ actions and applicable law.

Guest Capacity & Visitors

  • Follow the occupancy limits in the selected property’s listing and booking confirmation.
  • Additional visitors need property owner approval.
  • Any additional guest charges must be disclosed in advance.

Parties, Music & Prohibited Activities

  • Follow noise laws and the property’s rules.
  • Illegal substances and unlawful activities are prohibited.
  • Alcohol, smoking, outside food, music and pets depend on applicable law and property permissions.
  • Do not disturb neighbouring residents.

Cancellation & Refunds

  • Cancellation and refund policies vary by property and must be shared before confirmation.
  • Any non-refundable amount must be clearly disclosed.
  • If an owner cancels or fails to provide agreed accommodation, applicable customer remedies remain available.

Complaints & Disputes

  • Report property issues to the owner or caretaker first.
  • Contact The Farm Chapter for help with booking concerns.
  • The Farm Chapter may help with communication but cannot guarantee a dispute outcome.
  • Statutory consumer rights remain unaffected.

Acceptance

  • Submitting a booking request or confirming a reservation acknowledges the applicable terms.
  • Acceptance must be actively recorded where required.
  • Property-specific policies form part of the booking information.

Need help understanding a booking or partnership policy?

Contact The Farm Chapter